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Privacy Notice  Validate TRUSTe privacy certification

Effective February 7, 2011.


Nature of Service


Good360 (“Good360”, “we”, “us”, or “our”) is the leading charity in the field of product philanthropy, helping companies donate products efficiently and effectively to 200,000 charities and schools worldwide each year. This “Site” (good360.org) provides information on Good360 services as well as other material of interest to charitable organizations and a listing of donation and charity partners (collectively, “Services”). This Site also provides information on and registration forms for contributing or applying to receive a donated product.

We know you are concerned about your privacy, so we developed this privacy policy (“Privacy Policy”) to explain how we collect, use, and disclose information from and/or about you. By registering with the Site and/or using the Services, you are consenting to our collection, use and disclosure practices described in this Privacy Policy.  This Privacy Policy describes our practices for both a “Visitor” (which means that you simply browse the Site) and a “Member”, which means that you have established an account on the Site (your “Account”). We may refer to a Member or a Visitor as “you”.


So we are clear about the terminology we are using, when we use the phrase “Personal Information” in this Privacy Policy, we mean contact information (e.g., name, address, email address, or telephone number) and any other non-public information that is used or intended to be used to personally identify an individual or organization. When we use the phrase “Anonymous Information” in this Privacy Policy, we mean information that is neither used nor intended to be used to personally identify an individual or organization.


YOUR PERSONAL INFORMATION MAY BE PROCESSED BY US IN THE COUNTRY WHERE IT WAS COLLECTED AS WELL AS OTHER COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY.  BY USING THIS SITE AND PROVIDING ANY PERSONAL INFORMATION, YOU ARE CONSENTING TO THE TRANSFER OF DATA FROM YOUR COUNTRY TO A COUNTRY THAT HAS LESS STRINGENT LAWS, AND THE PROCESSING OF YOUR PERSONAL INFORMATION IN CONFORMANCE WITH THIS POLICY.


 TRUSTe


Good360 has been awarded TRUSTe's Privacy Seal signifying that this Privacy Policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information.  The TRUSTe program does not cover information that may be collected through downloadable software.   TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our Privacy Policy or practices, please contact us at serviceteam@good360.org  If you are not satisfied with our response you can contact TRUSTe here.


What Personal Information Does Good360 Gather?


In general, the Personal Information we gather enables us to provide the Services to you and helps us learn more about the use of the Site and/or Services.  We collect Personal Information that you or someone else submits to us voluntarily through the Site or the Services, which may include other methods of communication such as phone calls and our Facebook page. We may combine this Personal Information with information we obtain from other sources.

We request information about your satisfaction with our Services, the products you’ve received and the specific product needs of your organization. When you communicate with us through our Site, by calling us or by sending us an email, we may collect and store any information that is contained in your communications with us.  You can choose not to provide us with certain information, but this may limit the features of the Site or Services you are able to use.

Please be aware that others may provide Personal Information to us about you. If you do not wish for us to collect or hold information about you that you did not provide to us, please see the section below regarding deleting and changing your information. 

Depending on how you use the Site or Services, we may collect different Personal Information about you. If you are using this Site on behalf of a charity, we require information including the EIN and NCES code of your charity to verify its eligibility. To create an Account for your organization, we require information including your name, email address, and phone number, as well as the shipping address for your charity. In the course of using the Services, we may request more Personal Information about you and your organization to, among other things, receive and process your orders, including any applicable payment information.

If you are using the Site on behalf of a company, we will need to collect the information necessary to process any donation(s) of products. This may include your name, contact information, and information about your donation, which could identify you or your company, making it Personal Information.

Regardless of whether you are an individual, part of a company or a charity, you may sign up for our newsletter by providing your name, zip code, and email address. You may also make cash donations to our organization, regardless of your status, in which case we require your name, contact information, and other related payment information necessary to process your cash donation. You should know, however, that we use a third party service provider to process all monetary donations through the Site, and any donation payment related information will be governed by their privacy policy.

Right now, we do not allow individuals or companies to create Accounts or become Members, but we may do so in the future, in which case we may collect additional Personal Information necessary to process such tasks.


Does Good360 Collect Other Information About You?


As you use the Site or Services, certain Anonymous Information may be passively collected and stored, such as your Internet protocol address, browser type, and access times.  We may also use Cookies (as defined below) and navigational data like Uniform Resource Locators (URLs) to gather information regarding the date and time of your visit and the solutions and information for which you searched and viewed. “Cookies” are small pieces of information that a website sends to your browser while you are viewing a website.  We may use both session Cookies (which expire once you close your web browser) and persistent Cookies.  You can instruct your browser, by changing its options, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. If you do not accept Cookies, however, you may not be able to use all portions or functionalities of the Site or Services.


How Does Good360 Use This Information?


We use the Personal Information that you provide for such purposes as responding to your requests, resolving disputes, troubleshooting problems, providing you with the Services and products, improving our Site, retail program, and other Services, collecting donations, and communicating with you, including for customer service reasons related to your orders. For example, we use a charity’s EIN and NCES code to verify that the charity meets our criteria and can qualify for our Services. Specifically, this Personal Information helps us personalize and analyze the top needs of our nonprofit network so that we can solicit and offer the product donations that best meet the needs of our Member charities.

We also use your Personal Information to market to our products and services (and those of third parties) to you if we believe they may be of interest to you.

E-mail Communications: Our Services include newsletters and other communications intended to facilitate use of the Site and Services. To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Good360 if your computer supports such capabilities. We allow you to opt-out of certain of our e-mail communications (e.g., our newsletter) at any time, by emailing us at serviceteam@good360.org, calling us at 703.299.2121 or clicking the “Unsubscribe” link at the bottom of each email. Please note that even if you unsubscribe or opt-out, we may still send you Site and Service related communications (e.g., emails related to your billing or donations).

If you wish to no longer receive these notices, you may deactivate your Account or otherwise request deletion of your Personal Information, as explained in the section below section titled “How Do I Update and Control My Information?”


Invitations to Non-Members: You can invite your friends, favorite charities or companies to join our organization, and we store the email addresses that are provided to us. Good360 stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. We do not sell these email addresses or use them to send any other communication besides invitations (unless the email address is used to register or make a donation). We will automatically send your friend a one-time email inviting him or her to visit the site. Recipients of invitations may email us at serviceteam@good360.org to request that we opted them out and refrain from sending them future emails or to have us delete their information by calling (703)823-2121.


 Anonymous Information: We may, through our use of Cookies, keep you logged into our Site and track your session history. We may also tailor Site content to your interests and personalize your use of the Site. We may use your Anonymous Information to analyze usage patterns so that we may enhance the Site or Services, improve our internal operations, contact you for marketing purposes, and customize the Site or Services for you.


Does Good360 Share the Information It Receives?


Protection Personal Information about our customers is an important part of our business, and we are not in the business of selling it to others. Other than as set forth below, we do not share, trade, rent or sell your Personal Information with others unless we have your authorization to do so as described below.

Third-Party , Providers: We employ other companies and individuals to perform functions on our behalf, such as IT services, powering chat fuction, web design services and such. They have access to Personal Information needed to perform their functions, but we contractually prohibit them from being able to use it for other purposes. We use a third party to process all monetary donations through the Site, and any donation payment related information will be governed by their privacy policy .


Protection of Good360 and Others: We may release account and other Personal Information when we believe release is appropriate to: (a) comply with the law such as to comply with a subpoena, or similar legal process, or to respond to requests from law enforcement or other government officials relating to investigations or alleged illegal activity; (b) resolve disputes, investigate problems, or enforce our Terms of Use; or (c) protect and defend our rights or property or the rights and property of you or third parties.


With Your Consent: Other than as set out above, you will receive notice when we disclose Personal Information about you to third parties, and you will have an opportunity to choose not to authorize us to disclose the information.

We may disclose Anonymous Information without restriction.


How Secure Is Information About Me?


We use reasonable efforts to protect the security of your Personal Information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. For example, we reveal only the last four digits of your credit card numbers when confirming an order. Of course, we (or our payment processor) transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. However, no security is perfect.


What About Third-Party Advertisers and Links to Other Websites?


This Privacy Policy addresses our use and disclosure of information we collect from and/or about you on the Site. It is up to you to make sure you are comfortable with the information you choose to provide us and the information you choose to publish. Our site includes third-party advertising and links to other Web sites. We do not provide any personally identifiable customer effectiveness of their ads and to personalize advertising content. When you click on such a link, you will leave our Site and go to another site, and another entity may collect Personal Information or Anonymous Information from you.  We do not have access to or control over cookies or other features that they may use, nor do we review or are we responsible for the information or privacy practices of these advertisers and third-party Web sites, which are not covered by this Privacy Notice. Please review the privacy policy of any new site you visit and contact them directly for more information about their privacy practices.


How Do I Update and Control My Information?


You may update certain parts of your Personal Information on our Site, including transactional information and contact information. You may request that we update or delete  your Personal Information by calling us at (703)823-2121, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives and we may also retain Anonymous Information about your use of our Services.  Once we disclose some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.


Does Good360 Collect Information About Children?


The Site is not directed to children and children are not eligible to use our Services.  Protecting the privacy of children is very important to us.  We do not collect or maintain Personal Information from people we actually know are under 18 years of age, and no part of our Site or Services is designed to attract people under 18 years of age. If we later learn that a user is under 18 years of age, we will take steps to remove that user's Personal Information from our databases and to prevent the user from utilizing the Site and the Services.


Data Retention


 We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account    or request that we no longer use your information to provide you services contact us at serviceteam@good360.org.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Does Good360 Change This Privacy Policy Ever?


This Privacy Policy is subject to revision from time to time on a going-forward basis.  We will post any revised version of the Privacy Policy on this page.  If we make any material changes to it, we will also send you notice to the last email address you have provided to us.  Continued use of our Services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.


What If I Still Have Questions?


If you have questions or concerns about our Privacy Policy, please contact us by sending an email to:  serviceteam@good360.org or mailing us at Good360, 1330 Braddock Place, Suite 600, Alexandria, VA 22314.