Frequently Asked Questions
How do you determine your administrative fees?
Our fees vary from item to item, but are based on the costs of getting them from Point A (the donor) to Point B (you). Sometimes those costs, like our goods, are donated. And sometimes they’re not. What does it take to get from Point A to Point B? Well, there are donor development and support costs, transportation, warehousing, data entry and tracking, and of course, general operating overhead costs. Even when our goods are offered for free, the reality is that getting them to you has costs. Luckily—or more accurately, by design—Good360 is one of the most cost-efficient nonprofit organizations in the country, and operates at less than 1% of the value of the products we distribute annually.
How do you determine the value of the donated goods?
We rely on the donors to provide the fair market value of the products at the time they’re donated.
Can individuals make product donations?
No. Good360 can only accept product donations from companies. But interested individual donors are most definitely encouraged to make cash donations to help cover operational costs and keep the administrative fees to our nonprofit partners as low as possible.
Do you have minimum or maximum quantity or value requirements for donations?
With the narrow exception for used technology equipment donations, we have no minimum or maximum limits on quantity, value or frequency of donations. Our donation acceptance policies are guided by the needs of our nonprofit partners. In general, though, no gift is too small or too large, and Good360 can help companies with ongoing, one-time, or once-in-a-while donations.
Can smaller companies make product donations?
Absolutely. We work with companies of all sizes.
Can Good360 accept donations from outside of the United States?
Yes. We can manage product donations from virtually any location in the world.
Does Good360 participate in responses to natural and manmade disaster?
In general, Good360 works with the federal, state and local first-responder organizations to assess and determine the need for products. Once priority needs are identified, we work with our donor partners to acquire what’s needed. Then, working through federal, state and local first-responder organizations, Good360 develops a secure and efficient distribution framework to get the products where they’re needed most.
How can I donate money to Good360?
To donate money to Good360 online, click here.
You can also mail us a check:
Good360
Attn: Karina Larsen, Accounting Manager
1330 Braddock Place, Suite 600
Alexandria, VA 22314
Who are Good360’s corporate partners?
Nearly half of the Fortune 100 companies trust Good360 to place their high quality new product donations with our network of qualified charities.
What if my nonprofit’s mission is to redistribute resources among our own community’s nonprofits? Can we pass on any Good360 donations we receive?
Good360 runs a special program for what we call our Community Redistribution Partners (CRPs). Qualifying nonprofits are approved for the CRP program through an additional screening process, must meet additional requirements and pay additional fees, and in return receive additional benefits. Our CRP partners are the only nonprofits we permit to collect administrative fees in exchange for the redistribution of the products they receive through us. Interested in learning more? Contact Lindsay Jones at lindsay@good360.org.
Are there any special programs for companies who want to focus their giving on their local communities?
Good360's retail program matches qualified nonprofits with major national retailers at store locations across the country. Participating retail stores donate merchandise throughout the year to a local nonprofit approved and matched by Good360. Nonprofits can also choose to receive one-time pick-ups from select retailers, rather than sign up for an annual partnership.
The retail program cuts out the shipping and handling for participating nonprofits and allows them to build relationships with retail staff in their own communities. Partnerships can be renewed at the end of the 12-month program.
Donated merchandise received through the retail program cannot be shipped overseas, even if your organization has previously been approved by Good360 to ship other donated goods overseas.
How can I get matched up under the retail program?
Retail partnerships can be viewed through the mapping tool. Simply put in your zip code to find local retail stores who are looking for partners. If wish to partner, click on an available retailer to set up your partnership. You will also have the option to pick up donations one time, rather than pursue a 12-month partnership.
What are the costs to partner with an available retail store partner?
More information is available in the retail partnership section of our website.
What if I have a problem with my retail store partner?
Please fill out our online Inquiry Form and submit it to serviceteam@good360.org. If you have questions about the process, please call our Member Services team at (703) 836-2121.
What's Good360's return policy?
Good360 does not offer a refund on product donations that are either damaged or not what was expected. We can extend a credit to the nonprofit that can be used on future product donations with Good360.
How do I return an item shipped by Good360?
Good360 does not request that the donations be returned. They may either be distributed to another organization with written permission or may be discarded. If an organization wants to donate Good360 products to another nonprofit, the recipient organization would need to register with Good360. The participating organization can be vetted as a 501C3 nonprofit and would need to agree to our product terms of use. The product donations should be redistributed without a fee. Approval of redistribution of products to other organizations is meant to be one time or on rare instances where useful products would be thrown away because they do not serve the nonprofit’s mission or client base.
How do I use my credit through Good360?
You will need to fill out the manual order form which I will provide for you to use the credit. We are not yet able to facilitate the use of credits on the catalog.
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